GDPR Compliance

Our Commitment to GDPR

agile-soar is committed to ensuring compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We take the protection of your personal data seriously and have implemented appropriate measures to safeguard your information.

Data Controller

For the purposes of GDPR, agile-soar acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact details for the data controller:
agile-soar
14 Deansgate
Manchester M3 2EN
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data on the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and interests.
• Legal Obligation: Where processing is necessary to comply with legal or regulatory obligations.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data in certain circumstances.
• Rights Related to Automated Decision-Making: You have rights in relation to automated decision-making and profiling.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by a further two months, but we will inform you of any such extension within the first month.

There is no fee for exercising your rights. However, we may charge a reasonable fee or refuse to comply with requests that are manifestly unfounded or excessive.

Data Transfers

We primarily process and store data within the United Kingdom. If we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place as required by GDPR, such as Standard Contractual Clauses approved by the relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined based on:

• The nature of the data and the purposes for which it is processed
• Legal, regulatory, and contractual requirements
• Industry best practices

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data where appropriate
• Regular testing and evaluation of security measures
• Staff training on data protection
• Access controls limiting data access to authorised personnel

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Last Updated: January 2024